Return Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

1. Return Window

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • Items must be in the same condition you received them

  • Proof of purchase is required (e.g., order confirmation email or receipt)

Note: We do not accept returns for final sale items, digital products, or gift cards.

 

2. How to Initiate a Return

To start a return, please contact us at support@theminiaxe.com with:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

We will respond within 1–3 business days with return instructions, including the return shipping address and any applicable labels.

 

3. Return Shipping

Unless the return is due to an error on our part (e.g., wrong item, damaged item), return shipping costs are the responsibility of the customer.

If we provide a prepaid label, the cost of return shipping will be deducted from your refund.

 

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days

  • You will receive a confirmation email when the refund has been issued

  • Shipping charges from your original order are non-refundable

Note: Refund timelines may vary depending on your bank or credit card provider.

 

5. Exchanges

We do not offer direct exchanges. 

 

6. Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please email us at support@theminiaxe.com within 7 days of delivery with photos and a description of the issue. We’ll make it right.

 

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale items

  • Gift cards

  • Downloadable or digital products

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again

  2. Contact your credit card company — it may take time before your refund is officially posted

  3. If you've done all of the above and still haven’t received your refund, contact us at support@theminiaxe.com

 

9. Contact Us

If you have questions about returns, refunds, or your order, please contact our support team:

Email: support@theminiaxe.com
Business Hours: Monday–Friday, 9 AM – 5 PM EST