Shipping policy

Shipping Policy

We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details on shipping zones, carriers, processing times, delivery estimates, and more.

 

 

1. Shipping Zones

We currently ship to the following countries/regions:

  • United States (all 50 states, including PO Boxes, APO/FPO addresses)

We do not currently ship to countries outside the listed regions.

 

 

2. Processing & Fulfillment Time

Orders are processed and shipped Monday through Friday (excluding holidays). Orders placed after the cutoff time will be processed the next business day.

  • Order Processing Time: 1–2 business days

  • Order Cutoff Time: 2:00 PM EST
     (Orders placed after this time will process the following business day)

Once your order ships, you will receive a confirmation email with tracking information.

 

 

3. Estimated Delivery Times (Transit Times)

Estimated delivery times begin after your order has been processed.

Region

Shipping Method

Estimated Transit Time

United States

Standard Shipping

3–7 business days

United States

Expedited Shipping

1–3 business days

Please note: delivery times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances.

 

 

4. Shipping Carriers

We primarily use the following carriers for order fulfillment:

  • USPS

  • UPS

  • FedEx

Carrier is automatically selected based on destination, package size, and delivery speed.

 

 

5. Shipping Costs

Shipping costs are calculated at checkout based on your location, package weight, and chosen delivery method. We offer free shipping promotions from time to time — keep an eye on our banners or email newsletters!

 

 

6. Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order is fulfilled. You can use this link to track your shipment directly through the carrier’s website.

If you do not receive tracking info within 48 hours of placing your order, please contact us at support@theminiaxe.com

 

 

7. Delays or Lost Packages

While we do our best to ensure timely delivery, once a package is in the hands of the carrier, delays may occur due to weather, customs, or other factors beyond our control.

If your package is lost or significantly delayed, please contact us so we can assist in filing a claim or reshipping if necessary.

 

 

8. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for delays or losses caused by incorrect or incomplete shipping information.

 

 

9. Customs & Import Duties (for International Orders)

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

 

 

10. Questions?

If you have any questions about your order or our shipping policy, please contact our customer support team at:

Email: support@theminiaxe.com
Business Hours: Monday–Friday, 9 AM – 5 PM EST